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Frequently Asked Questions (FAQ)

Sending Money

1 Can I pay by Cash or Card?

Due to Money Laundering  regulations, we do not accept cash, you can make payments via your credit (All major cards accepted) or debit card.

You can also make payments directly from your bank account through Sofort Banking

2 Can I get a discount?

Rhemito offers various forms of rewards to  its loyal customers from time to time, which could be in the form of a promo code or a discount voucher which can be used directly when making a transaction.

3 What is the maximum or minimum amount I can transfer

There is no limit to how much can be transferred, once all necessary documentations to justify the transaction has been provided.

Kindly note that sending limits when paying by card is subject to the card issuer.

4 What is the cut off time for payment

We are at your service round the clock, ensuring we fulfil all your transactions so there is no payment cut off time, whether midday or midnight.

5 What happens after confirmation?

Once you complete a transaction and it is confirmed you get a notification immediately to this effect , the payment order is sent to our processing portal, where we will confirm receipt of your funds and  your beneficiary will be credited with the amount instructed in minutes.

 

Receiving Money

1 What beneficiary details do you need?

For prompt service delivery, we will need correct bank account number , account name and beneficiary bank.

2 What does my beneficiary need to access funds?

The recipient of the funds only needs to be sure his account his active and not limited or restricted in any form, thereafter the beneficiary can go  to the nearest ATM or his bank to access funds.

3 How soon will my beneficiary get the funds?

In the absence of issues, funds are credited to recipient account in real time or in a few minutes .

 

 

Security

1 How safe are my details?

We are regulated by and bounded by the data protection as well. We employ certified state of the art technology to protect our site and most especially your details .

2 What do you do with my details?

Your details are stored securely on our servers, which makes it easier for you to make transfers when you return to our site at another date

3 Can I make a transfer on behalf of a third party or allow someone else access to my account?

We will strictly advice you not to transfer funds for a third party or give someone else your access to make transfer on your behalf. This is to ensure the safety of your details and funds.

 

In the event of queries or further enquiries

Kindly send an email with all your enquires to

help@rhemito.com

or call us on 02087314574